Refund policy

Effective July 15, 2026.

Failed generations

When a generation cannot start or finishes unsuccessfully, the credits reserved for that request are returned automatically. A delayed request is not considered failed while it is still processing.

Subscriptions

You may cancel future renewal at any time through the Stripe billing portal. Except where law requires otherwise, a cancellation does not refund the current billing period or used credits. If you were charged after a confirmed cancellation, contact us so we can investigate.

One-time credit packs

You may request a refund within 7 days of purchase if none of the purchased credits has been used. Once credits from a pack have been used, the pack is generally non-refundable because digital generation costs are incurred immediately.

Duplicate or unauthorized charges

Contact [email protected] with the account email, charge date, and Stripe receipt identifier. Do not email full card details. Approved refunds return to the original payment method; bank processing time is outside our control.

Mandatory rights

This policy does not limit non-waivable consumer rights in your jurisdiction.